Terms of Service

ORDERS & PAYMENTS

We do our best to photograph and describe our images as truthfully as possible.  The color of the image can vary widely from one computer monitor to another. If you are unsure about the product,please email us.

If you have additional questions about our goods, please email us and we will respond within 24 hours. We are available via email, hello@mochimochinyc.com

We accept all major credit cards (VISA, Mastercard, American Express, Discover) and PayPal payments.

If you are under 18 years old you must have parents' permission to buy from MOCHI MOCHI NYC INC..


EXCHANGES & RETURNS

We accept exchanges and returns. Once we receive the item, we will send your alternate, as per our standard shipping policy. In terms of the shipping cost, customer pays for the return and exchange. Each exchange will be handled on a case by case basis.

To return an item for any reason, you first need to send us email via hello@mochimochinyc.com with your Order number. No returns will be accepted without an assigned Order number.

The original purchase price on items that are returned to us within 14 calendar days of delivery in their “original condition” qualifies for a full refund. “Original condition” means that the item does not show any sign of extended wear or damage by pet use, machine washing or spot cleaning by owner. MOCHI MOCHI NYC INC. reserves the right to make the final decision about whether a returned item is in its original condition.

Please include the your Order number on the outside of the package that you're returning, and / or on the invoice included with your original order.  This will help expedite the return & exchange process.  ALL RETURNS MUST BE RECEIVED WITHIN 14 DAYS OF RETURN AUTHORIZATION ISSUE DATE.

We strongly recommend using shipping service with tracking or purchasing shipping insurance. Unfortunately we cannot guarantee that we will receive your returned item, and cannot be responsible for refunding items lost in transit.

 

CANCELLATIONS

We allow cancellations. Please contact us via email within 24 hours of your order confirmation. You will then receive an acknowledgement of cancellation via e-mail. Refunds will be processed in 2-5 business days, depending on your payment type. If an order has already shipped, the RETURNS guideline will apply.

 

COUPON & SALE  ITEMS

We do NOT accept returns from items on sale. All products purchased on sale or with a coupon offer cannot be returned for a refund.

 

SHIPPING & DELIVERY

We offer free ground shipping on domestic orders in the United States from New York, NY. All orders shipped using USPS Ground unless otherwise noted. Orders will ship 2-3 business days upon confirmation. For international orders,feel free to contact us at hello@mochimochinyc.com

For express orders, please notify us via email for expedited orders.

Please note that we are not responsible for lost or damaged shipments.

 


LOCAL TAXES

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customer's own expense.



PRIVACY POLICY & USAGE TERMS

At MOCHI MOCHI NYC INC., we value and respect your privacy. The personal information that you voluntarily provide is secure. We are committed to keeping it confidential and will not sell or share it with outside affiliations or individuals. Unless asked not to, we may use your contact information to notify you about specials, new products and/or services.

We are innovative and creative in our approach. Our ideas come from our expertise in branding, design and sourcing. All content present on this website are copyrights, trademarks and/or intellectual property owned and controlled by MOCHI MOCHI NYC INC.

General feedback, e.g. product suggestions, creative pitches and partnerships, officially disclosed to MOCHI MOCHI NYC INC. enterprise via existing vendors, electronic correspondences, social media platforms, and word of mouth shall be and remain MOCHI MOCHI NYC INC.’s property.

All terms and conditions are subject to change. By using this website you agree to the present information and terms of use.

 

ADDITIONAL INFORMATION

MOCHI MOCHI NYC INC. reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. If a product is sold out, MOCHI MOCHI NYC INC. has the right to cancel the order and refund any amount paid via original form of payment or store credit. MOCHI MOCHI NYC INC. shall also notify the customer of equivalent replacement products if available.

 

PARTNERSHIP

We’re delighted to partner with you. Pleas send us wholesale request via email at hello@mochimochinyc.com

Thank you.